Privacy Policy
Last updated: July 2026
This Privacy Policy explains how MineCrystals collects, uses, stores, and shares personal information when you visit minecrystals.com, create an account, contact us, subscribe to communications, or purchase products from our online store.
Who We Are
MineCrystals is an online crystal information and e-commerce website operated by Everwood Path LLC. Our website address is https://minecrystals.com.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, create an account, subscribe to our communications, or purchase products from our online store.
For privacy-related questions, you may contact us at contact@minecrystals.com.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, billing and shipping addresses, account details, order information, messages, reviews, and communication preferences.
When you use the website, certain technical information may also be collected automatically by the website, hosting provider, security tools, analytics services, and other service providers. This may include your IP address, browser type, device information, pages viewed, products viewed, referral source, cookie identifiers, and interactions with the website.
We may also receive information from service providers involved in payments, order management, fulfillment, shipping, fraud prevention, and website analytics.
We use this information to operate and improve the website, process and fulfill orders, provide customer support, manage customer accounts, prevent fraud and misuse, comply with legal and accounting obligations, analyze website usage, and send marketing communications where permitted.
Comments and Reviews
When visitors leave comments or product reviews on the website, we collect the information entered in the relevant form, together with technical information such as the visitor’s IP address and browser details, to help detect spam, prevent misuse, and maintain website security.
Comments and reviews may be displayed publicly together with the name provided by the visitor. Email addresses and other contact details are not displayed publicly.
We may review, approve, edit, or remove comments and reviews that contain spam, offensive content, misleading information, personal data, or content that violates our policies.
Contact Forms
When you contact us through a form on our website, we may collect the information you provide, such as your name, email address, subject, and message.
We use this information to respond to your inquiry, provide customer support, and maintain records of our communications when necessary. Contact form information is not used for marketing unless you separately choose to subscribe to marketing communications.
Form submissions may be stored in our website database and sent to our business email account. We retain this information only for as long as reasonably necessary to respond to your request, provide support, resolve disputes, or meet legal obligations.
Cookies and Similar Technologies
We use cookies and similar technologies to help the website function properly, remember visitor preferences, maintain shopping cart contents, support account login, improve security, and understand how visitors use the website.
Essential cookies are necessary for features such as the shopping cart, checkout, customer accounts, and website security. These cookies cannot normally be disabled through our website because the store may not function correctly without them.
With your consent, we may also use analytics, functionality, and marketing cookies provided by third-party services. These technologies may collect information such as your device type, browser, pages visited, interactions with the website, and referral source.
You can manage non-essential cookie preferences through the cookie consent settings available on our website. You may also delete or block cookies through your browser settings, although doing so may affect certain website features.
We use Google reCAPTCHA on certain website forms to help detect bots, prevent spam, and protect the website from automated abuse. reCAPTCHA may process technical and interaction information in accordance with Google’s Privacy Policy and Terms of Service.
Analytics
We use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as pages visited, time spent on the website, interactions with website features, device and browser information, approximate geographic information, and referral sources.
We use this information to measure website performance, understand visitor behavior, improve website content and functionality, and evaluate the effectiveness of our marketing activities.
Google Analytics may use cookies or similar technologies, subject to your cookie preferences and applicable law. You can manage your analytics preferences through the cookie consent settings available on our website or through your browser settings.
Information collected through Google Analytics is processed by Google in accordance with its own privacy practices.
Who We Share Your Information With
We may share personal information with trusted third-party service providers that help us operate our website, process payments, communicate with customers, and fulfill orders.
These providers may include:
• Namecheap and its hosting services, for website hosting, storage, and technical operation
• Google Analytics, for website traffic measurement and usage analysis
• Stripe and PayPal, for payment processing, refunds, fraud prevention, and transaction support
• 4Seller, for order management and integration between our WooCommerce store and fulfillment services
• Amazon Multi-Channel Fulfillment, for order processing, packing, shipping, delivery, and tracking
• Shipping carriers and logistics providers, for delivering customer orders
• Mailchimp, for email subscription management and marketing communications where the customer has chosen to subscribe
• Website security, spam prevention, and fraud detection services
• Professional advisers, such as accountants, legal advisers, and tax professionals, when necessary
• Google reCAPTCHA, for bot detection, spam prevention, and protection against automated abuse
We share only the information reasonably necessary for each provider to perform its services. Payment providers may receive billing, transaction, and order information. Fulfillment and shipping providers may receive your name, contact details, purchased items, shipping address, and delivery instructions. Analytics and security providers may process technical information such as IP address, browser type, device information, and website activity.
We may also disclose personal information when required by law, in response to valid legal requests, or when reasonably necessary to prevent fraud, protect our rights, or protect our customers and website.
Third-party service providers process personal information only as necessary to provide their services and in accordance with their applicable contractual and legal obligations.
How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.
Order, payment, billing, shipping, refund, and transaction records may generally be retained for up to seven years, or longer where required by applicable law.
Customer account information is retained while the account remains active and for a reasonable period afterward, unless the customer requests deletion and we are not legally required to retain the information.
Contact form submissions and customer service communications may generally be retained for up to two years after the inquiry has been resolved, unless a longer period is necessary for an order, dispute, legal matter, or ongoing business relationship.
Comments and product reviews may remain published for as long as they are relevant to the website, unless they are removed by us or following a valid request.
Marketing subscription information is retained until you unsubscribe or withdraw your consent. We may retain limited information necessary to record and respect your opt-out request.
Analytics, security, cookie, and technical data are retained according to the settings and retention periods of the relevant service providers and only for as long as reasonably necessary for analytics, security, fraud prevention, and website operation.
Your Privacy Rights
Depending on the state in which you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails.
Some requests may be limited where we need to retain information to complete transactions, comply with tax, accounting, or legal obligations, prevent fraud, or resolve disputes.
To submit a privacy request, contact us at contact@minecrystals.com. We may need to verify your identity before processing your request.
Third-Party Links
Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and online store are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.
How We Protect Your Information
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures include secure HTTPS connections, restricted administrative access, account authentication, software updates, website monitoring, and backups. We also use established service providers for website hosting, payment processing, order management, fulfillment, shipping, and security.
Payment card information is processed securely by our payment providers, such as Stripe and PayPal, and we do not store complete payment card details directly on our website.
If we become aware of a data security incident, we will take reasonable steps to investigate, contain, and address the incident and provide any notifications required by applicable law.
Although we take reasonable steps to protect personal information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements. When we make changes, we will post the updated policy on this page and revise the “Last updated” date.
Contact Information
For questions or requests regarding this Privacy Policy or your personal information, please contact us at contact@minecrystals.com.